General Conditions of Sale


General Conditions of Sale and Supply of REFARMED CHEMICALS Ltd. (Version 3.0 as of March 19th, 2024)


  1. Applicability

1.1 The present General Conditions of Sale and Supply (“GCS”; version as available at on the date of confirmation by REFARMED) shall govern all orders (“Orders”) placed with REFARMED CHEMICALS Ltd. (“REFARMED”) by Customer (“Customer(s)” means each person or entity that enters into an agreement with REFARMED about the supply of Products or provision of Services by REFARMED to Customers) for products (“Products”) or services (“Services”), whether or not customized, to the exclusion of all other terms. Deviations from these GCS – in particular any application of the purchasing terms and conditions of Customers of REFARMED – require REFARMED‘s explicit written acceptance. Supply of Products, provision of Services or acceptance of payments without reservation shall not constitute REFARMED’s acceptance of conditions varying from these GCS.


  1. Offers/Contracts

2.1 Queries of REFARMED, even if designated as offers, are not binding and shall be understood as invitations to make an offer. Specifically, the price information and technical specifications in REFARMED’s price lists and brochures are not binding provided nothing to the contrary has been agreed upon in writing.

2.2 A contract (“Contract”) shall only be formed and enter into force upon the issue of REFARMED’s written order confirmation (including e-mail) or by performance of the Contract, whichever occurs first.

2.3 No order may be cancelled unless REFARMED consents to such cancellation in writing (including e-mail).

2.4 If the Customer requests short term delivery/performance to which REFARMED agrees, the Customer accepts that the invoice together with these GCS shall form the basis of the respective Contract.


  1. Purchase price/payment

3.1 Unless otherwise agreed, all prices quoted by REFARMED shall be understood in the currency as specified in the respective Contract between Customer and REFARMED and net EXW (Incoterms as in force at the time of conclusion of a Contract). All prices for Services shall be as provided in the Contract.

3.2 Value-added tax shall be payable separately in the statutory amount in effect on the invoice date.

3.3 The prices do not include additional charges, e.g. for packing, transport, freight or customs duties, which may be charged in addition to the price quoted. All incidental costs such as insurances, transportation, official authorizations, taxes and other duties or charges shall without exception be payable by the Customer. Unless otherwise agreed in writing, Customer shall obtain at its own risk and expense any import license or other official authorization for the distribution of Products.

3.4 REFARMED reserves the right to modify prices before shipment in case of substantial changes to the respective basis of calculation (in particular cost of materials and work as well as exchange rate fluctuations etc.) between conclusion of a Contract and the agreed date of delivery. The Customer will be informed about such price changes, if any, as soon as possible.

3.5 Unless otherwise agreed by Customer and REFARMED in writing, the Customer shall effect payment to REFARMED within 30 (thirty) days of the date of invoice (“Due Date”), without any right of set-off or counterclaim by Customer.

3.6 If payment is not made by the Due Date, Customer shall be automatically in default and late interest of five (5) % shall accrue, from the Due Date until payment in full has been received. REFARMED also reserves the right to file further claims for losses incurred through the payment default e.g. lawyer costs, administration fees etc. and Customer shall indemnify REFARMED for all the costs incurred by REFARMED or its agents in recovering outstanding invoices.

3.7 Notwithstanding anything to the contrary herein or in a Contract between REFARMED and the Customer, REFARMED may (a) treat any Contract as repudiated and/or suspend deliveries of Products and/or performance of Services without liability to Customer, (b) claim damages from Customer, and (c) accelerate and make immediately due the payment of any outstanding sums in case of the Customer’s bankruptcy, insolvency, moratorium, reorganization or any other situation which, in REFARMED’s sole discretion, adversely affects the financial position of the Customer.


  1. Transfer of benefits and risks

4.1 The transfer of benefits and risks to the Costumer shall occur according to the provisions of the respective Contract and the Incoterms as specified therein.


  1. Delivery

5.1 REFARMED will use reasonable endeavors to deliver Products and/or perform Services by the dates set forth in the relevant Contract, but such dates shall be treated as approximate only. REFARMED shall notify Customer as soon as practicable in case of delay.

5.2 Customer is obligated to accept deliveries regarding orders made even if the respective deliveries occur with delay. Customer shall have no right to cancel the respective Contract and/or demand damages.

5.3 Unless otherwise agreed by the parties in writing, partial shipments or partial deliveries are permitted.

5.4 Discrepancies in quantities of up to 10%, calculated on the basis of the entire quantity to be delivered and not the individual partial quantities actually delivered, shall be permissible.

5.5 If Customer fails to accept delivery of Products, REFARMED may in particular, but not exclusively (i) store Products and charge Customer for the costs of storage, or (ii) upon reasonable notice to Customer, sell Products at the price readily available and charge Customer for any difference between the Contract price and the price actually realized, plus storage and selling costs.


  1. Retention of title

6.1 Products sold by REFARMED remain REFARMED’s property until REFARMED’s claims for payment and other rights against the Customer resulting from any Contract within the framework of the business relationship between REFARMED and the Customer have been satisfied (“Reserved Goods”). Costumer shall support REFARMED with all measures necessary to protect ownership of REFARMED; by concluding a Contract, Costumer in particular allows REFARMED to carry out registrations and reservations in public registries, books and the like according to the applicable laws of a country and to comply with all respective formalities at the cost of the Costumer. By agreeing to these GCS, Costumer consents upon request to execute and furnish to REFARMED any and all documentation necessary for the perfection and maintenance of REFARMED’s security interest in the Reserved Goods.

6.2 For as long as a Retention of Title is in force, Customer shall handle the Products in such a way that they remain identifiable as REFARMED’s property. Costumer shall maintain the Products and, following delivery, insure them against all customary risks, both at its own expense.

6.3 In the event of any failure on the part of Customer to pay REFARMED on time, REFARMED reserves the right of immediate repossession of all Products delivered. Customer hereby grants REFARMED and its employees, agents or subcontractors the irrevocable right to enter any and all premises in which Products are located, without prior notice, for this purpose.

6.4 If the Customer processes, combines or mixes the Reserved Goods with other goods, REFARMED acquires joint title pro rata, to that part of the goods representing the invoiced value of the Reserved Goods in relation to the total value of the other goods that have been processed, combined or mixed.

6.5 If the Reserved Goods are combined or mixed with products of the Customer or of any third party to a new product of which the Reserved Goods represent an ancillary part, the Customer hereby and forthwith assigns all its rights with regard to such new products to REFARMED. If the Customer combines or mixes the Reserved Goods with products of any third party to a new product in return for compensation, the Customer hereby and forthwith assigns to REFARMED its right to compensation against such third party.

6.6 The Customer shall be entitled to resell REFARMED’s Reserved Goods in the ordinary course of its business subject to REFARMED’s retention of title. If, upon such resale, the Customer does not receive the full purchase price in advance or upon delivery of such goods, the Customer shall agree on retention of title with its customer in accordance with these conditions. The Customer hereby and forthwith assigns to REFARMED its claims arising from such resale and its rights arising from the said agreement on retention of title. Upon REFARMED’s request, the Customer shall give notice of such assignment to its customer(s) and provide REFARMED with all information and documentation necessary to enforce REFARMED’s rights against those customers. Notwithstanding such assignment, the Customer shall be entitled to collect the claims arising from such resale as long as the Customer fulfils its obligations and liabilities towards REFARMED.

6.7 Should the total amount of security interests granted to REFARMED exceed the total amount of REFARMED’s claims, REFARMED shall, upon Customer’s request, release individual securities which REFARMED deems appropriate. REFARMED’s invocation of retention of title shall not imply withdrawal from the pertaining Contract, unless REFARMED expressly issues prior written notice of this.


  1. Packaging material

7.1 REFARMED shall not take back packaging and transport material unless a legal duty to do so exists under applicable law.

7.2 Customer agrees to dispose of the packaging material at its own expense.


  1. Inspection

8.1 Immediately upon delivery of Products and on completion of performance of Services, Customer shall inspect the Products/Services for defects and deficiencies.


  1. Complaints/Notification of defects

9.1 Customer must notify REFARMED of any complaints about the delivered Products and/or Services, in particular of any shortages or defects, promptly upon delivery and in no event later than fourteen (14) days of delivery of Products and/or performance of Services or, in case of hidden defects, immediately after their discovery and at the latest within six (6) months of delivery of Products and/or performance of Services. In case of noncompliance with this provision, the Products and Services are deemed to be approved and accepted by the Costumer and all rights and claims related to such Products and/or Services shall be deemed waived.


  1. Customer’s rights in case of defects

10.1 Subject to the limitations on its liability set out herein, and unless otherwise agreed in writing, REFARMED warrants for the duration of six (6) months from the date of delivery that the Product shall comply with the specifications provided in the relevant Contract. REFARMED must be timely notified of each defect or deficiency in accordance with provisions 8 and 9. REFARMED warrants that the Services shall be performed with reasonable skill and care. SUCH WARRANTIES ARE PROVIDED TO THE EXCLUSION OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, IN FACT OR BY LAW, OR ARISING BY REASON OF CUSTOM OR USAGE IN THE TRADE OR BY COURSE OF DEALING, INCLUDING, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. A warranty of REFARMED shall be excluded in particular in case of defects or deficiencies of the Products delivered due to (i) non-authorized, inappropriate or improper use of Products by the Costumer or third parties, or (ii) negligent application of the Products by the Costumer or third parties, or (iii) other reasons beyond the control of REFARMED.

10.2 Where a valid and timely claim in respect of Products or Services is based on a breach of the warranty set forth in clause 11.1 and is submitted to REFARMED in accordance with clause 10, REFARMED may, at its discretion, replace, repair, re-perform or modify the Products or Services or any part thereof, or refund the full or partial price thereof, as applicable. All further claims of a Costumer, including in particular any sort of damage claims, are excluded as far as permissible under applicable law.

10.3 Any return of Products to REFARMED in connection with a warranty claim can only be done upon REFARMED’s prior written permission and respective instructions. Shipping costs are to be paid by Customer. Any return of Products shall occur for the account and risk of the Customer.


  1. Limitation of liability

11.1 All kinds of breaches of Contract and their legal consequences as well as all claims of Costumers, irrespective of the legal grounds they are based upon, are exclusively controlled by these GCS.


11.3 This exclusion of liability shall not be valid as far as it is contrary to mandatory law.


  1. Confidentiality

12.1 The Customer shall treat all Confidential Information (as defined below) strictly confidential and shall not disclose Confidential Information, or cause or allow it to be disclosed, to any third party or use Confidential Information for any purpose other than reasonably necessary in order to fulfill its obligations under these GCS or a Contract between REFARMED and Customer. Customer shall disclose Confidential Information only to those of its officers and employees who need to know Confidential Information in connection with the fulfillment of these GCS or a Contract between REFARMED and customer and who are bound by confidentiality obligations at least as restrictive as those contained in this clause. In any event, Customer remains liable for any breach by its officers or employees of any confidentiality obligations hereunder.

12.2 “Confidential Information” means any information contained in a Contract between REFARMED and Customer and any information provided by or on behalf of REFARMED to Customer (in particular but not limited to information regarding pricing, financial information, market information, methods of distribution, customer data, data of employees, manufacturing and technical information and know-how). Notwithstanding the foregoing, Confidential Information does not include information that (i) is rightfully known to Customer at the time of disclosure as demonstrated by Customer’s written or electronic records, (ii) is or becomes part of the public domain through no wrongful act of Customer, (iii) has been rightfully received by Customer from a third party authorized to make the disclosure without restriction, (iv) has been approved in writing by REFARMED for release or (v) is independently developed without benefit of the Confidential Information.

12.3 this clause 13 shall survive the termination or expiration of any Agreement by five (5) years.


  1. No Assignment

13.1 The Customer shall not be entitled to assign a Contract or any of its rights and obligations under these GCS or a Contract between REFARMED and the Costumer without REFARMED’s prior written consent.


  1. Compliance with laws

14.1 Unless otherwise agreed in writing, the Customer shall be responsible for compliance with statutory and regulatory requirements relating to export, import, transport, storage and use of the Products and/or Services.

14.2 Insofar as the performance of a contract by REFARMED would result or would likely result in the infringement of national, foreign or international (re-)export control laws or other laws, REFARMED shall be entitled to rescind the respective contract.

14.3 If export control checks are required, the Customer will provide REFARMED immediately upon request with all information pertaining to the final recipients, destination and purpose of the products to be supplied by REFARMED as well as any related export control restrictions.

14.4 In all instances, the Customer must comply with (re-)export control regulations of Switzerland, the European Union and the United States. Furthermore, the Customer shall comply with all the applicable Export Compliance Laws and Regulations in connection with the purchase of REFARMED’s Products and/or Services and in connection with the resale of such Products and/or Services to the Customer’s clients/customers. For the sake of clarity, “Export Compliance Laws and Regulations” shall mean any applicable laws and regulations regarding economic sanctions, prohibitions, import, transfer, or export restrictions imposed by the United Nations (U.N.), the United States (U.S.), the European Union (E.U.) and by any other applicable country, including but not limited to Switzerland. This includes, but is not limited to:

  • applicable laws and regulations regarding import, export and re-export, transfer restrictions related to military and dual-use commodities/products, software and technologies, chemical precursors (drugs and explosives), dangerous chemicals and pesticides, substances that deplete the ozone layer, etc.; and
  • applicable laws, regulations, United Nations Security Council resolutions, and other international sanctions, sanctions of Switzerland, the United Kingdom, the European Union, the U.S. Specially Designated and Blocked Persons List (SDN), the U.S. Export Administration Regulations (EAR) that impose trade restrictions and embargoes and prohibit certain dealings with the governments, legal entities, companies, and nationals of the countries named therein; and
  • applicable laws and regulations prohibiting transfers of products, services, software or technology that will directly or indirectly support nuclear explosive activities, unsafeguarded nuclear activities, nuclear fuel cycle activities, nuclear propulsion activities, or the design, development, production, stockpiling, or use of chemical weapons, biological weapons, missiles, rocket systems or unmanned aerial vehicles.

14.5 The Products and/or Services purchased by the Customer from REFARMED shall be purely used by the Customer’s customer/clients for civilian end-uses by civilian end-users. Therefore, the Products and/or Services shall not be used by the Customer itself and the Customer’s customer/clients in the design, development, production, manufacturing of military applications, nuclear, space launch vehicles, satellites, armored vehicles, unmanned aerial vehicles (UAV), target drones, reconnaissance drones, or the launch or operation of any ballistic missile systems, rocket systems, sounding rockets, cruise missile systems, or any missile delivery system for weapons of mass destruction, unless where the aforementioned applications are agreed in advance by REFARMED and by the competent authorities in writing. Moreover, the Products and/or Services purchased by the Customer from REFARMED will not be used for and/or in connection with, internal repression, human rights violations, production of chemical or biological weapons of mass destruction, any military or paramilitary organization, armaments, nuclear technology, or weapons.

14.6 The Customer shall in no event and by no means, commercialize, export or re-export the Products and/or Services purchased from REFARMED, through direct or indirect means, to:

  • any legal entities/companies and persons on the Sanctions List of Switzerland, the United Kingdom, the European Union, the United Nations or on the U.S. Specially Designated and Blocked Persons List (SDN); and
  • any legal entities/companies and persons on the U.S. Consolidated Screening List (CSL) in case the Products and/or Services are subject to the U.S. Export Administration Regulations (EAR), without having obtained the relevant license under the U.S. EAR.

14.7 Furthermore, the Customer shall always be responsible for compliance with all applicable laws and regulations related to anti-bribery, anti-corruption, conflict of interest laws, rules or regulations of similar purpose and effect, including, without limitation the OECD Convention on Combating Bribery of Foreign Public Officials in International Business Transactions 1997, sec. 322ter et seq. Swiss Criminal Code and sec. 4a Swiss Act against Unfair Competition, the US Foreign Corrupt Practices Act 1977 as amended from time to time, the UK Bribery Act 2010, and sec. 299 et sqq., sec. 331 et sqq. German Criminal Code, the German Act on Combating European Bribery, and the German Act on Combating International Bribery (hereafter collectively “Anti-Corruption Laws”).

14.8 The Customer shall indemnify, defend, and hold harmless REFARMED from any and all claims damages, losses, liabilities, costs and expenses (including but not limited to court costs and attorneys’ fees) arising out of any claim, inspection, audit, and etc. by regulatory authorities or other third parties and asserted against REFARMED due to the Customer’s failure to comply with the aforementioned obligations and agrees to reimburse REFARMED for any and all resulting damages and associated expenses, provided that they are the result of the Customer’s breach of duty.


  1. DKSH’s Code of Conduct

15.1 REFARMED is now part of the DKSH Group, and as such it applies DKSH’s Code of Conduct and other relevant DKSH’s policies. Therefore, the Customer and its officers, directors, employees and agents shall comply with all provisions of DKSH’s Code of Conduct (available at Therefore, by placing any Order to REFARMED and/or by accepting any delivery/supply from REFARMED, the Customer (including its officers, directors, employees and agents) acknowledges to have taken note of DKSH’s Code of Conduct and commits to abide by it and to comply with it. DKSH’s Code of Conduct is subject to updates and/or amendments from time to time and Customer hereby accepts such updates and/or amendments (as made available at, and/or as otherwise notified by REFARMED).

15.2 The Customer understands and agrees that REFARMED may collect information on the Customer (via due diligence, pre-agreed audits or otherwise) to verify its compliance with DKSH’s Code of Conduct, and Customer agrees to furnish REFARMED with or grant REFARMED access to such information as reasonably requested by REFARMED from time to time to conduct such verification. Where REFARMED has reason to believe or suspect that the Customer is in breach and/or falls short of expectations to comply with DKSH’s Code of Conduct, Customer acknowledges REFARMED’s right to turn down business opportunities or to seek discontinuation of the relationship, unless REFARMED and Customer agree on collaborating towards establishing adequate improvement plans and actions to address REFARMED’s findings resulting from due diligence, pre-agreed audits or otherwise


  1. Requirement of written form

16.1 No amendments or waiver of any provision of the Agreement shall be valid unless made in writing.


  1. No waiver

17.1 No failure on the part of either party in exercising any right, power or remedy under the Agreement will operate as a waiver thereof.


  1. Severability

18.1 In the event that any of the terms or provisions of these GCS is determined to be invalid, illegal, void or in conflict with regulations or rulings of authorities, governmental or other, or otherwise unenforceable, or if any provision or term of these GCS shall become invalid, illegal, void and/or unenforceable at any time hereafter, all other provisions of the GCS shall be severable and shall remain valid, binding and enforceable in accordance with their terms, and the parties agree that a provision which shall be determined to be or which shall become invalid, illegal, void or unenforceable, shall be substituted by another suitable provision which shall maintain the purposes and the intentions of the parties.


  1. Force majeure

19.1 REFARMED shall not be liable to Customer for any damage, loss, cost or expense which Customer may suffer as a direct or indirect result of 1) the supply of Products and/or performance of Services that is prevented, hindered, delayed or rendered uneconomic, or 2) failure in performing any obligation, by any circumstances or events beyond REFARMED’s reasonable control such as (without limitation) failure of REFARMED’s supplier to deliver, lack of raw material or energy, fire, act of God, interruptions in traffic, or war, riots, acts of terrorism, strikes, lock-outs, order, law, regulation, demand or requirement of any governmental body or agency (“Event of Force Majeure”).

19.2 Any obligations of REFARMED under any Contract will be suspended for the period of the Event of Force Majeure. If the Event of Force Majeure extends beyond sixty (60) days, each party may terminate the Contract with immediate effect upon written notice without any liability to the other, except that Customer shall remain liable for payment to REFARMED for any Products delivered and/or Services performed prior to termination.


  1. Governing law / venue

20.1 The Contract(s), these GCS and all legal relations between the Customer and REFARMED shall be governed exclusively by the laws of Switzerland to the exclusion of the laws on conflict of laws and of the United Nations Convention on Contracts and the International Sale of goods (CISG) of April 11, 1980.

20.2 Any disputes arising out of or in connection with the Contract(s), these GCS or any legal relations between the Customer and REFARMED shall be resolved exclusively before the courts in Lugano, Switzerland.